- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Selaie app or website. Return request must be raised within 48 Hours from the date of delivery.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
(Category wise Return Policy)>>
প্রোডাক্ট গ্রহনের পর প্রোডাক্টের সমস্যার (যেমন : প্রোডাক্ট ভাঙ্গা, ছেঁড়া, ভুল সাইজ, প্রোডাক্ট কাজ না করা, ছবির সাথে প্রোডাক্টের মিল না থাকা ইত্যাদি) ক্ষেত্রে আপনি ক্রয়কৃত প্রোডাক্টটির সম্পূর্ণ মূল্য নিচের শর্ত সাপেক্ষে ফেরত পেতে পারেন।
১) ডেলিভারি গ্রহনের পর সর্বোচ্চ ৪৮ ঘণ্টার মধ্যে আপনাকে firstname.lastname@example.org এ মেইল করতে হবে ।
২) রিফান্ডের ক্ষেত্রে প্রোডাক্টটির বাক্স সহ সম্পূর্ণ অক্ষত অবস্থায় থাকতে হবে। Please see more>>
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Intimate apparel (lingerie, shape wear and nightwear) can be returned only when the original packaging and tags are intact. Returns on underwear is conditional due to hygiene reasons.
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
How to Return a Product
- Sign in to your Selaie Account, select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your Selaie parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
- If you are located in Dhaka city, then you will be able to avail pickup facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
- Another Option you can use for return ,just mail us email@example.com ,write your valid reasons then we will give instruction for your next procedure for return .you can contact our customer care by live chat ,you will must include your mail Order No, Cell Number ,Product SKU, Product Price ,Your bKash or Bank Account Number
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Inner product after trail not returnable , Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Selaie packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund. If your return request has been rejected, the item will be delivered back to you between 6-8 days. In here courier charge will bare customer. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
if you wish to return an item, the following conditions must be met:
- the item must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return)
- the item must be accompanied by its original tags and in original undamaged packaging
- bodysuits and swimsuits must be returned with the original hygienic protective strip still intact
The following items are final sale and ineligible for return:
- panties and Bras
- lingerie sets that include a panty
- sale items (Discount Product)
exchanges are not available at this time. you will need to return the item(s) you wish to exchange and place a new order.
How to Return a Product Returns Policy Refunds Policy